Returns & Cancellations
You can likewise contact us at [email protected] to post a return request. We will reach you back in a flash and clear all your queries and confusions.
We accept the return only and if we received the request within 5 days of receipt of order.
All our products qualities are manually checked by our experts three times before dispatch. Like after stitching, after ironing and before packing, so there are very less chances of mistakes.
If somehow you have been sent the wrong item you must inform us within 5 days of receiving the package. Send us the wrong package and we will send you the right item in 72 hours of receiving the package we sent to you.
We likewise suggest requesting a texture test before submitting a request as PC screens shift incredibly in shading and shade portrayal and we do not acknowledge returns dependent on shade change.
If due to any reason we have stitched your curtains wrong that exactly do not match the dimensions that you provided then we will be happy to pay you back or send you the correct item but make sure we do not accept ½ inches gap in the measurement so be careful while having estimation.
If you figure out that you have been sent a defective or a faulty item then you will have the right to contact us and send us back that item. After receiving the wrong item sent to you we will dispatch the correct order within 72 hours. On the off chance that the returned things are discovered deficiency free, purchaser should pay for the redelivery of all the items. We maintain whatever authority is needed to request computerized pictures ahead of returning. This will not influence your legal rights.
In case if your item is harmed on the way (wrinkling excluded), or because of assessment by global custom specialists or any such conditions outside of Curtain Era's control, the purchaser will be discounted and given back the 60% payment of the damaged item only. We will not discount 40% of the cost ascribed to delivery and authoritative charges.
If you are willing to post a cancellation request then contact us at [email protected]
We shall get back to you in 12-24 hours solving all your problems and answering all your queries.
We will refund 100% of your money back just in case if our workers have not started doing work on your order. Also, keep in mind that we usually start preparing your curtains/shades within 2 hours of placing your order.